1 The morning glance
What needs Emma this morning.
Three properties, three tenants, three moods. The dashboard leads with what's on fire, not what's earning. Every alert has an owner, a route, and an ETA. The queue isn't a to-do list — it's a delegation surface.
Click "14 Bellbird Lane" to drill in
🔒 app.vestra.com.au/owner/emma
Friday, 4 July · 08:14
Morning, Emma.
Three things need you today. Two you can delegate. One is already on the way.
Properties
3
1 SDA · 2 mainstream
Occupancy
100%
Sarah moves in today
Rent this month
$8,240
+$40 · new tenant onboarded
Vestra earnings
$184
+37% vs last month
Attention queue
Sorted by severity, then time.
Urgent · 12 min ago
Hoist beeping · 14 Bellbird Lane
Ada reported by voice. Guldmann service call opened. Ashan notified. ETA 40 min.
Attention · 2 hours ago
Kitchen tap dripping · 42 Marlborough St
Sarah reported with photo. Plumber quoted $180. Callout Tuesday.
Info · Due in 12 days
Smoke alarm test · 8 Grace St
Annual test window opens 16 Jul. Auto-book with Firemate for Thursday.
Your portfolio
3 homes · $8,240 this month
14 Bellbird Lane, Reservoir
SDA · HPSAda N. · 8 months
$3,120/mo
42 Marlborough St, Werribee
MainstreamSarah K. · 1st day
$2,600/mo
8 Grace St, Northcote
MainstreamMarcus & Priya · 3 years
$2,520/mo
14 Bellbird Lane, Reservoir
Urgent · 12 minutes ago
Hoist beeping three times when pressing up
Reported by Ada via voice input from the bedroom. Photo attached. Vestra classified this as a Guldmann GH3+ fault code B3, escalated to on-call under the HPS urgent-fault SLA.
Ashan (on shift) called at 08:03. Guldmann technician dispatched at 08:06. Kate (sister) notified.
Recent activity
Guldmann technician on the way
08:06 · ETA 08:42 · Dispatched from Preston depot
Ashan called Ada
08:03 · Confirmed she is safe. Hoist not in use.
Fault classified as B3 — escalated to on-call
08:02 · Under HPS urgent-fault SLA (under 1 min)
Ada reported by voice
08:01 · Bedroom · "The hoist beeps three times when I press up"
Hoist load-tested by Guldmann
14 Feb 2026 · 200kg SWL · Pass
This property
SDA categoryHPS
Dwelling ID30293
Rent (participant)$620/wk
SDA payment$2,500/mo
Next inspection21 Aug
Compliance snapshot
Hoist load-testCurrent
Backup powerCurrent
Emergency callDue Aug
SDA certificationCurrent
2 The money
Rent, plus the flywheel underneath it.
Rent is the obvious line. The interesting one is rev-share. Emma bought a $50 welcome pack for Sarah two weeks ago, and it's already returned $134 in referral fees as Sarah redeems coupons around Werribee. The flywheel is on the page, not hidden in a settings screen.
🔒 app.vestra.com.au/owner/emma/money
July 2026 · to date
Money
Rent, welcome packs, referrals, and the Vestra fee. Auto-synced to Xero every Friday.
Rent collected
$8,240
On time · 3 of 3
Welcome packs
$50
Emma → Sarah
Referral fees
$134
7 redemptions this month
Net to Emma
$8,364
After $60 Vestra fee
Six-month trend
Rent (blue) & Vestra earnings (orange) — same axis, different scale
This month, itemised
Auto-synced from Vestra ledger
Rent · 14 Bellbird (Ada)
SDA payment + participant contribution · 1 Jul
+$3,120
Rent · 42 Marlborough (Sarah)
Pro-rated · move-in day · 4 Jul
+$2,600
Rent · 8 Grace St (Marcus & Priya)
Monthly · 1 Jul
+$2,520
Welcome pack purchased · Sarah
Werribee curated pack · 4 Jul
−$50
Referral · IGA Werribee
Sarah redeemed $30 voucher · 6 Jul
+$12
Referral · Rye & Wattle
Sarah + 2 more redemptions · 4–10 Jul
+$18
Vestra fee · 3 homes
$20 per home per month · 1 Jul
−$60
3 The record
Compliance is a one-click artefact.
Every service, every certification, every load-test, every audit event lands in the same ledger. Emma's insurer or Ada's NDIS coordinator doesn't have to ask for a folder of PDFs — they can open a Vestra report signed and stamped as of this morning.
Click "Generate report" to see what an insurer sees
🔒 app.vestra.com.au/owner/emma/compliance
Snapshot · 4 July, 08:14
Compliance
Every certification, service and audit event. Same record for you, your insurer, Ada's coordinator, and NDIS Q&S.
Items current
18/21
86% of the ledger
Due within 30 days
2
Emergency call test · smoke alarm
Overdue
0
Clean 6 months
Audit-ready
Yes
Signed by Vestra ledger
Compliance matrix
Property × item · click any cell for evidence
| Property | Smoke alarm | Electrical | Gas | Hoist load-test | Backup power | Emergency call | SDA certification |
|---|---|---|---|---|---|---|---|
| 14 Bellbird LaneSDA · HPS | Current | Current | Current | Feb 26 | May 26 | Due Aug | Current |
| 42 Marlborough StMainstream | Current | Current | Current | N/A | N/A | N/A | N/A |
| 8 Grace StMainstream | Due 16 Jul | Current | Current | N/A | N/A | N/A | N/A |
Vestra.
Generated
4 Jul 2026 · 08:14 AEST
4 Jul 2026 · 08:14 AEST
Compliance snapshot — 14 Bellbird Lane, Reservoir
Prepared for Ada's NDIS support coordinator, Emma's insurer, and NDIS Quality & Safeguards. Auto-generated from the Vestra property ledger.
Dwelling
SDA design category
High Physical Support · Certified dwelling ID 30293
Current
Occupancy
Ada N. · Since 04 Nov 2025 · 8 months
Verified
Safety systems
Ceiling hoist · Guldmann GH3+ · 200kg SWL
Last load-tested 14 Feb 2026 · Pass · Certificate GH-2026-3821
Current
Backup power · 12h battery
Live test 08 May 2026 · Pass · Report BP-2026-0512
Current
Emergency call system
Every room · Response time under 30s · Last test 11 Aug 2025
Due Aug
Building compliance
Smoke alarms
3 units · Photoelectric · Tested 12 Feb 2026
Current
Electrical safety
RCD tested 19 Jan 2026 · Certificate ES-2026-0119
Current
Gas safety
Type A appliance service 03 Mar 2026 · Certificate GS-2026-0303
Current
Incidents (last 12 months)
Hoist fault code B3 — reported 04 Jul 2026, 08:01
Escalated to on-call within 60 seconds · Guldmann technician dispatched · Currently in-flight
Open
No other incidents in the reporting period
Zero unresolved safety events in the 12 months preceding this snapshot
Clean
Verified by Vestra ledger · Signature 8f4a…c091 · This is a machine-generated snapshot. Every line is traceable to a source certificate held in the property record.
One record · signed · verifiable
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